Families and support coordinators
The right information for the role you play.
Families want to know how they can stay involved. Coordinators need clear answers about referrals, capacity and where we operate. Start with the section that fits you.
For families and carers
Stay involved in the way the participant wants.
Staying involved
The participant decides who is involved in their supports and what information SCL can share. With their permission, family, carers, representatives and other trusted people can be involved in planning, communication and reviews.
How we match support workers
How participant preferences, support needs, communication and continuity shape worker matching.
OpenAdvocacy and independent support
Independent advocacy, complaints pathways and help outside SCL.
OpenSafety and speaking up
What to do if something feels unsafe, worrying or wrong.
OpenEmergency and crisis support
Emergency numbers, crisis services and what to do during an SCL support.
OpenForms and requests
Referrals, service changes, consent requests, record requests and other participant actions.
OpenFor support coordinators
Clear answers about referrals and capacity.
Tell us what the participant needs and when they are hoping to start. We will tell you whether the support is within our scope, whether we have capacity and what information is needed next.
Make a referral
Send us the basics and we will tell you whether we can help and what happens next.
OpenCurrent opportunities
See current SIL vacancies and other available support opportunities.
OpenService Agreement information
A plain language overview of what our participant Service Agreements generally cover.
OpenLocations and service areas
See where SCL currently operates and the areas we support.
OpenStarting with SCL
Straightforward supports may start quickly. Complex or specialised supports can take longer. We will explain what is needed and give you a realistic timeframe before services begin.
Ready to talk?
Send a referral or call us and we will tell you what we can and cannot support.