NDIS Quality and Safeguards Commission
Takes concerns about the quality or safety of NDIS providers and workers, including SCL.
← All resources
Advocacy and external support
Who can help you speak up.
If you want to understand your rights, raise a concern, or challenge a decision, you do not have to do it alone, and you do not have to come to us first.
Independent support
What is an independent advocate?
Someone whose job is to be on your side. They do not work for SCL, the NDIA or the NDIS Commission. They are independent of all of us, and that is the point.
An advocate can help you:
- Understand your rights
- Say what you want to happen
- Prepare for meetings
- Make a complaint
- Challenge a decision
- Deal with providers or government agencies
Find an advocate near you
The Australian Government Disability Gateway lists advocacy organisations by state and territory, and links to the Ask Izzy advocacy finder.
Find advocacy servicesDisability Gateway: 1800 643 787
Your choice
If your concern is about SCL
You can speak to your support worker or service manager, submit feedback, report a concern confidentially, or ask an advocate to do it for you.
You are not required to raise it with us first. If you would rather go straight to the NDIS Commission or an advocate, that is your right and it will not affect your supports.
Complaints and decisions
When the issue is a provider or NDIS decision
You can go directly to the relevant organisation. You do not have to raise a provider complaint with SCL first.
Complaint about an NDIS provider
Disagreeing with an NDIS decision
National Disability Insurance Agency
Handles internal reviews of NDIA decisions. The official process and time limits are on their site.
Safety
Abuse, neglect or exploitation
For an adult with disability experiencing, or at risk of, abuse, neglect or exploitation by someone they know.
NSW Ageing and Disability Commission
Ageing and Disability Abuse Helpline. Monday to Friday, 9am to 5pm. If someone is at immediate risk outside these hours, call 000.
Legal and discrimination help
Independent legal and rights support
Free or low cost legal support and discrimination complaints.
Legal Aid NSW
Legal help with NDIS access, disability discrimination, housing, healthcare and related issues.
Anti-Discrimination NSW
Complaints about discrimination covered by NSW law.
Australian Human Rights Commission
Complaints about disability discrimination and other human rights matters under federal law.
NSW Ombudsman
Complaints about NSW government agencies, councils and certain government-funded community services.
Communication and accessibility
Help to communicate in the way that works for you.
National Relay Service
For people who are Deaf, hard of hearing, or have difficulty speaking. TTY users call 133 677. Speak and Listen users call 1300 555 727.
Translating and Interpreting Service
Free interpreting in over 150 languages. Call and ask to be connected to the service you need.
Not sure where to start?
Tell us what is going on and we will point you toward the right place, including when the right place is outside SCL.