For participants

Support, information and help when you need it.

Start here for the things participants ask for most often. The full resource library is still available if you need more detail.

Getting started with SCL

What happens from your first conversation through to starting regular support.

Your rights and responsibilities

Your rights as an NDIS participant and what you can expect from SCL.

Your Service Agreement

A plain language guide to what your personalised agreement generally covers.

Forms and requests

Request service changes, access your information, change consent or make a referral.

Advocacy and external support

Independent advocates and organisations that can help you understand your rights or speak up.

Report a concern

Tell us about something unsafe or worrying. You can report without giving your name.

Need urgent help?

Emergency numbers, crisis services and what to do if something goes wrong during an SCL support.

Need informationanother way?

Ask for Easy Read, large print, another language, an interpreter or another accessible format.

Not sure where to start?

Ask us. You can bring a family member, advocate or another person you trust to any conversation.