Your SCL agreement
Service Agreement Guide
A plain language overview of what your SCL Service Agreement covers and what to check before you agree.
Your supports
Your agreement records the services SCL has agreed to provide.
Prices and arrangements
It explains the price, payment and cancellation arrangements that apply.
Your choices
You can ask questions, request changes and involve someone you trust before agreeing.
This guide is not your agreement
This page explains Service Agreements generally. Your signed personalised agreement contains the actual services, prices and terms that apply to you.
At a glance
What your agreement generally covers
- The supports SCL has agreed to provide
- When and where supports are expected to occur
- Prices, payment arrangements and agreed additional charges
- Cancellation and notice arrangements
- Your responsibilities and SCL's responsibilities
- How services or arrangements can be changed
- How the agreement can be ended
- How to raise a concern or make a complaint
Before signing
Before you agree
Read the agreement and check that the proposed services, prices and arrangements make sense to you. Ask about anything unclear and tell us if something is incorrect.
Take the time you need
You can ask questions, request an accessible format, involve an advocate or trusted person, and ask us to discuss a proposed change before you sign.
Your choices
Your rights
- Be treated with dignity and respect
- Be involved in decisions about your support
- Receive information in a way you understand
- Have your privacy protected
- Give feedback or make a complaint
- Ask for changes to your services
- Choose another provider or end services in line with your agreement
If your arrangements change
Contact us when your support needs, schedule, funding or other relevant arrangements change. We will explain whether your written service arrangements also need to be updated.
SCL Support Services
What SCL can help with
Your personalised Service Agreement is prepared directly with you. We will:
- Explain the proposed agreement and give you time to read it
- Answer questions and discuss requested changes
- Explain the prices and arrangements that apply to your SCL services
- Provide an accessible format where needed
- Provide you with a completed copy after signing
The terms that apply to your services are the terms recorded in your signed Service Agreement.
Official information
This page explains things in plain language. The NDIS is the authority on the rules, and they change. Check the official pages for the current position.
Last checked: August 2026
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