Is someone in immediate danger?
Call Triple Zero (000) for police, fire or ambulance. Do not wait to contact SCL first.
106 is the text-based emergency number for people who are Deaf or have difficulty speaking. Video Relay is not suitable for emergencies, because those calls cannot be prioritised the same way.
Crisis and urgent support
Free services you can call directly. You do not need to go through SCL first.
Mental health and suicide
NSW Mental Health Line
1800 011 511Free NSW service giving mental health advice, assessment and connection to local services.
24 hours, every day
Lifeline
13 11 14Crisis support for anyone having difficulty coping or staying safe.
24 hours, every day
Safety and violence
1800RESPECT
1800 737 732Domestic, family and sexual violence counselling and support.
24 hours, every day
Text 0458 737 732. Online chat and video call also available.
Ageing and Disability Abuse Helpline
1800 628 221NSW Ageing and Disability Commission. For abuse, neglect or exploitation of an adult with disability by someone they know.
Monday to Friday, 9am to 5pm
Outside these hours, call 000 if someone is at immediate risk.
Health
Poisons Information Centre
13 11 26Suspected poisoning, medication errors or overdose concerns.
24 hours, every day
Storm and flood
NSW State Emergency Service
132 500Storm and flood assistance that is not immediately life threatening.
24 hours, every day
Need an interpreter? Call the Translating and Interpreting Service on 131 450 and ask to be connected to the service you need. If you are Deaf or hard of hearing, the National Relay Service can connect you — TTY users call 133 677, Speak and Listen users call 1300 555 727.
During an SCL support
What to do if something goes wrong while we are supporting you.
A participant becomes seriously unwell
Call 000 first. Then let us know so we can update the care plan and notify anyone who needs to know.
A support worker does not arrive
Call us on 0481 213 622. If you cannot reach us and there is an immediate safety or medical risk, use the emergency or crisis service that fits the situation.
Medication is missed or given incorrectly
For a suspected overdose or wrong medication, call the Poisons Information Centre on 13 11 26 immediately. Then tell us so it can be recorded and reviewed.
There is an incident during a shift
Make sure everyone is safe first. Then report it to us — incidents are recorded and reviewed, and serious ones are reported to the NDIS Commission as required.
You cannot reach your usual SCL contact
Call the main line on 0481 213 622. If the situation is an immediate emergency, call 000 rather than waiting for SCL.
SCL is not an emergency service
Our phones are not monitored around the clock. In an immediate emergency, call 000 first and tell us afterwards.