Practical guide
What Happens During an Emergency
Immediate emergencies, and disruptions to scheduled supports.
Easy to use.
Read it on screen, print it, or ask us for Easy Read, large print or another language.
In immediate danger, call 000
For immediate danger, serious injury or urgent medical help, call 000 first. Contact us once everyone is safe — do not wait on us before calling emergency services.
There are two different situations here: an actual emergency, and something disrupting your scheduled supports. They need different responses.
What SCL may do
- Contact emergency services
- Follow your Emergency Plan
- Contact an authorised emergency contact
- Arrange a suitably qualified replacement worker
- Change or temporarily adjust your supports
- Let you and your support network know what is happening
- Help coordinate continuity of essential supports
Your Emergency Plan
Your Participant Emergency Plan covers emergency contacts, safe meeting points, evacuation arrangements, and how supports adapt during an emergency or interruption. It is built with you and updated as things change.
SCL is not an emergency service
Our phones are not monitored around the clock. In an immediate emergency, call 000 first and tell us afterwards.