Practical guide
How Incident Reporting Works
What counts as an incident, how to report it, what happens next.
Easy to use.
Read it on screen, print it, or ask us for Easy Read, large print or another language.
An incident is anything that caused harm, could have caused harm, or made someone feel unsafe. You do not need to be certain it counts — if it felt wrong, report it and let us work that out.
Examples
- An injury or medical event
- Abuse, neglect, violence or exploitation
- A medication error
- An unsafe situation
- Damage to property
- Missing money or suspected financial abuse
- A participant going missing
- A serious privacy breach
- Behaviour that creates a risk to someone
How to report
Tell a support worker, a manager, or anyone else at SCL. You can also ask a family member, an advocate or a representative to report it for you.
There are no negative consequences for reporting
Reporting an incident will never affect your supports or how you are treated. That is not a policy position — it is the whole point of having a reporting process.
What happens next
We record what happened, deal with any immediate safety needs, provide support, investigate where required, and notify external authorities where the law requires it. You will be told the outcome and anything we are changing as a result.