For participants and families
Participant resources
Clear information about your rights, what to expect from SCL and where to go when you need help.
Participant specific onboarding, planning and service documents are provided directly to you when they apply, rather than published as blank public downloads.
Rights and information
The public information worth keeping close when you use SCL supports.
- Your Rights and ResponsibilitiesYour rights as an NDIS participant, what you can expect from SCL, and how we work together.PDF
- Privacy and Confidentiality GuideWhat information we collect, why we need it, when it may be shared, and your privacy rights.PDF
- Feedback and Complaints GuideHow to give feedback, make a complaint, and contact the NDIS Commission directly.PDF
- Service Agreement GuideA plain language overview of what your personalised SCL Service Agreement covers.
- Advocacy and external supportIndependent advocacy, external complaints pathways, legal help and communication support.
- Report a concernTell us about something unsafe or worrying. You can report confidentially or without giving your name.
Practical guides
Short explainers for common questions once support is underway.
Accessible information
Easy Read information and other accessible formats. If the format you need is not listed, ask us and we will arrange it.
Participant specific documents such as onboarding packs, consent records, support planning documents and transition documents are provided directly to you when they are relevant to your services.
Need something else?
If you need a form, participant document, accessible version or something you cannot find here, contact us and we will help you get the right information.