Practical guide
Accessing Your Records
How to see what we hold about you, and correct it if it is wrong.
Easy to use.
Read it on screen, print it, or ask us for Easy Read, large print or another language.
The information SCL holds about you is yours. You can ask to see it, and you can ask us to fix it if something is wrong.
What you can ask for
- Your Service Agreement
- Your Support Plan
- Assessments and risk information
- Progress notes
- Consent records
- Incident information relating to you
- Communication records
- Other documents in your participant file
How to ask
Contact us and tell us what you would like to see. We may need to confirm your identity first, and we will ask what format suits you — printed, emailed, large print or Easy Read.
Correcting information
If something we hold is incomplete, inaccurate or out of date, you can ask us to correct it. You do not need to prove anything is wrong before asking.
You can bring someone
You can ask an advocate, family member or representative to make the request with you or on your behalf.