Who does what
What a Support Coordinator Does
Helps you understand your plan, connect with services, and build skills to manage your own supports.
Using your plan
Can explain your support budgets and help you use your plan effectively.
Connecting supports
Helps you find providers and connect with community and government services.
Building independence
Their role includes helping you become confident managing your own supports.
Plain language guide
The detail, broken into useful sections.
Read the sections that matter to you. The content has not been shortened or changed, only organised so it is easier to scan.
What is a Support Coordinator?
A type of NDIS provider who helps participants understand and use the supports in their plan. You can only use NDIS funding for Support Coordination when it is included in your plan.
- Understand your plan and support budgets
- Find and compare suitable providers
- Set up Service Agreements
- Connect with community and mainstream services
- Coordinate different providers
- Monitor whether your supports are working
- Prepare for changes, emergencies or interruptions
- Build the skills to manage your supports more independently
Three levels
Support Connection
Helps you understand your plan and connect with NDIS, community and mainstream supports, with the aim of increasing your confidence.
Support Coordination
Helps you put a mix of supports in place, and build skills to manage relationships, complete tasks and live more independently.
Specialist Support Coordination
A higher level for participants with complex circumstances or significant barriers. The coordinator should have qualifications and experience matching that complexity.
What they do not do
- Approve your plan or decide your funding
- Add funding to your plan
- Make NDIA decisions
- Pay provider invoices, unless separately engaged as a Plan Manager
- Replace your treating health professionals
- Make every decision for you
- Guarantee the NDIA will approve a requested support
Worth asking before you choose one
Their experience with your disability, how often they will contact you, whether they have conflicts of interest, how they choose providers, their prices and cancellation terms, what reports they prepare, and how you can end the service.
Changing Support Coordinators
You can. Check your Service Agreement for notice requirements. Your current coordinator should support a proper handover, including relevant information, reports and risks.
SCL Support Services
What SCL can help with
With your permission, SCL can work with your Support Coordinator to:
- Discuss the SCL services you receive
- Share relevant service information
- Coordinate supports and appointments
- Provide quotes and Service Agreements
- Supply records or reports relating to SCL services
- Raise concerns affecting your safety or support arrangements
Your Support Coordinator does not control the services you receive from SCL. Contact us directly about workers, appointments, invoices, concerns or changes.
Official information
This page explains things in plain language. The NDIS is the authority on the rules, and they change. Check the official pages for the current position.
Last checked: August 2026
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