Who does what
The Role of Service Providers
Providers deliver the supports, services, equipment or assistance you have agreed to receive.
Providers deliver supports
They may be individuals, businesses, charities, organisations or health professionals.
You choose providers
Which are available depends on your funding management and the type of support.
Providers have responsibilities
All NDIS providers and workers must follow the NDIS Code of Conduct.
Plain language guide
The detail, broken into useful sections.
Read the sections that matter to you. The content has not been shortened or changed, only organised so it is easier to scan.
Registered and unregistered providers
A registered provider has completed registration with the NDIS Quality and Safeguards Commission and must meet the requirements applying to their registration. An unregistered provider has not. Both, and their workers, must follow the NDIS Code of Conduct.
When a registered provider is required
- The relevant funding is NDIA managed
- You are using a Plan Manager
- You are receiving Specialist Disability Accommodation
- You are receiving specialist behaviour support
- Another regulated support requires registration
The NDIS Code of Conduct
All providers and workers must respect your rights, choices and decisions; respect your privacy; deliver supports safely and competently; act with integrity, honesty and transparency; act promptly on quality and safety concerns; take reasonable steps to prevent violence, abuse, neglect and exploitation; take reasonable steps to prevent and respond to sexual misconduct; and charge fairly and honestly.
You can report a provider
If you believe a provider or worker has not met these expectations, contact the NDIS Commission. You do not need to raise it with the provider first.
What providers do not decide
Whether you can access the NDIS, which supports the NDIA will fund, your total budget, whether the NDIA will change your plan, the outcome of a review, or which other providers you must use. A provider may prepare reports, quotes or recommendations — these do not guarantee approval.
Before services begin
- What support will be provided, and by whom
- Your goals and preferences
- When and where support will occur
- The price, plus travel and other charges
- Cancellation arrangements
- How invoices will be paid
- How changes will be made
- How complaints will be handled
Changing providers
You can. Check your Service Agreement, notice requirements, unpaid invoices, how records or equipment transfer, and whether you need another provider in place first. Your decision to change should never result in retaliation or unfair treatment.
SCL Support Services
What SCL can help with
As your provider, SCL will:
- Explain our services and agree your support arrangements
- Provide a Service Agreement where applicable
- Respect your choices, rights and privacy
- Match workers to your needs and preferences where possible
- Deliver supports safely and competently
- Maintain records and explain invoices and charges
- Respond to feedback, complaints and incidents
- Support a planned transition if you leave our services
SCL does not decide what the NDIA funds. If you want to leave, we will support a proper handover rather than making it difficult.
Official information
This page explains things in plain language. The NDIS is the authority on the rules, and they change. Check the official pages for the current position.
Last checked: August 2026
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