SCL Support Services
Complex & High-Intensity Support
Clinical confidence, human warmth.
Some support needs require specific training, clear clinical instructions and workers who are competent in the task before they provide it. That can include complex personal care and high intensity supports delivered at home or in the community.
The clinical requirements matter, but so does the person receiving the support. We aim to deliver complex support calmly, respectfully and in a way that fits ordinary life rather than making home feel like a clinical environment.
What this support can include
Support shaped around real life.
High intensity support
Support for complex tasks where specific training, instructions and competency are required.
Health related routines
Support with agreed health related tasks as part of a participant support arrangement.
Worker capability
The right worker needs the right training and information before undertaking complex support.
Clinical oversight
Clinical input and oversight are used where the support requires it rather than relying on guesswork.
Confidence at home
Clinical confidence without making home feel clinical.
Complex support can require specific skills, training and clinical oversight. It should still be delivered calmly and respectfully in the place you call home, with your preferences and dignity kept in view.
In everyday life
What complex support may involve
The exact support depends on the participant, their plans and what SCL can safely provide. We confirm the requirements before support begins.
- ✓Enteral feeding support
- ✓Dysphagia related support
- ✓Diabetes support
- ✓Seizure related support
- ✓Catheter or bowel care
- ✓Complex personal care routines
Our approach
Safe support starts before the shift.
Before complex support begins, we need to understand the participant, the relevant instructions and what worker capability is required. We do not treat high intensity support as something a worker should simply work out on the day.
Getting started
Three steps, explained clearly.
- 01
Understand the support requirements
We talk with you and the relevant people in your support network about what assistance is required and what information is needed.
- 02
Confirm plans, training and capability
We make sure the relevant instructions are available and the workers providing the support are appropriately prepared.
- 03
Start carefully and keep reviewing
Support begins once the arrangement is ready, with changes addressed as needs, plans or clinical directions change.
Ready to talk about support?
You do not need to know exactly which service fits. Tell us what is happening and what you are looking for, and we will tell you honestly whether SCL can help.