SCL Support Services
After-Hours Support
Help when it matters most.
Some support arrangements need a clear way to get help outside ordinary business hours. Where after-hours support forms part of the agreed arrangement, SCL can provide phone support and, where applicable, a mobile response.
The important part is knowing what the after-hours arrangement is before something happens. Participants, families and coordinators should know who to contact, what response is available and when emergency services are the right option instead.
What this support can include
Support shaped around real life.
A clear contact pathway
Know who to contact outside ordinary hours when after-hours support is part of your arrangement.
Phone support
Talk through the situation and the next practical step when a phone response is appropriate.
Mobile response
Where this is part of the agreed support arrangement, a mobile response may be available when a call is not enough.
Emergency boundaries
After-hours support does not replace police, fire or ambulance services in an emergency.
Outside business hours
Know who to call before you need to call.
After-hours support works best when the arrangement is clear in advance. You should know what number to use, what kind of response is available and when the situation needs emergency services instead.
In everyday life
When an after-hours arrangement may help
The exact response depends on the participant agreement and the situation. It is not a substitute for emergency services.
- ✓An agreed support issue outside business hours
- ✓A change affecting a scheduled support
- ✓A situation where guidance is needed before the next business day
- ✓A family or coordinator needing the agreed after-hours contact pathway
- ✓A mobile response where that is part of the arrangement
- ✓Knowing when to contact emergency services instead
Our approach
Clear expectations matter after hours.
We want participants and the people around them to understand the agreed after-hours pathway before it is needed. That reduces uncertainty and helps the right response happen sooner when something changes outside normal hours.
Getting started
Three steps, explained clearly.
- 01
Clarify the after-hours arrangement
We explain what after-hours support is part of your service arrangement and the contact pathway that applies.
- 02
Keep the right details accessible
Participants, families and coordinators should know the relevant contact information and when emergency services are the appropriate option.
- 03
Use the agreed response when something changes
Contact the agreed after-hours pathway for support issues, and call 000 first where there is immediate danger or a serious emergency.
Ready to talk about support?
You do not need to know exactly which service fits. Tell us what is happening and what you are looking for, and we will tell you honestly whether SCL can help.