News and updates
Practical guides, plainly written.
Choosing a provider, what support workers actually do, service agreements, and your rights as a participant — written for people on the Coffs Coast rather than copied from a government circular.
Guides · 6 min
What does an NDIS support worker do?
What support workers actually do day to day, what they should not do, and what good support looks like under the NDIS.
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Guides · 5 min
What to expect from your first shift with a support worker
What happens before, during and after your first shift with a new support worker — and what you can ask for at any point.
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Your rights · 6 min
How to change NDIS providers
A step by step guide to changing NDIS providers — checking your agreement, finding a new provider, giving notice and avoiding a gap in support.
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Guides · 6 min
What should be included in an NDIS service agreement?
What a service agreement should cover — supports, prices, cancellations, travel and responsibilities — and what to check before you sign.
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Guides · 6 min
What is Assistance with Daily Life under the NDIS?
What Assistance with Daily Life can fund, what it cannot, and how it supports independence rather than replacing it.
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Local · 6 min
Community participation support in Coffs Harbour
How community participation support works, what a support worker actually does, and how to choose activities that connect with your goals.
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Your rights · 6 min
How to make a complaint about an NDIS provider
What you can complain about, how to raise it, and how to go directly to the NDIS Commission — anonymously if you prefer.
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NDIS changes · 6 min
NDIS pricing changes from 1 July 2026: what participants should know
What changed in the 2026 to 2027 NDIS Pricing Schedule, what the national guidance amounts are, and what it means for your service agreement.
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About SCL · 5 min
How SCL matches participants and support workers
What we consider when matching a support worker, how introductions work, and what happens when a match is not right.
ReadStaying in touch
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