Understanding funding
Plan Managed Funding
A registered Plan Manager pays your providers and keeps the financial records for you.
A Plan Manager handles payments
Providers send invoices to your Plan Manager for checking and payment.
You can choose providers
Plan managed participants can generally use registered or unregistered providers.
You still monitor your plan
You remain responsible for ensuring supports are in line with your plan.
Plain language guide
The detail, broken into useful sections.
Read the sections that matter to you. The content has not been shortened or changed, only organised so it is easier to scan.
What is plan managed funding?
Funding managed by a registered Plan Manager, who acts as a financial intermediary between you, your providers and the NDIA.
A Plan Manager does not decide which services you receive. You remain responsible for choosing providers and agreeing to your supports.
What a Plan Manager does
- Receives provider invoices
- Checks invoices against your available funding
- Makes claims through the NDIS system
- Pays providers
- Keeps financial records
- Gives you regular budget reports
- Helps you understand your spending
- Helps build your plan management skills
Who pays for the Plan Manager?
If plan management is approved, separate funding is included in your plan to pay for it. This funding sits within your Capacity Building Supports budget and is separate from the funding for your other approved supports.
Choosing providers
Plan managed participants can generally use registered or unregistered providers, though some regulated or specialist supports must still come from registered providers. Your Plan Manager should only pay invoices for supports you agreed to receive.
What stays your responsibility
- Choosing providers
- Agreeing on services and prices
- Understanding your Service Agreements
- Checking that supports were delivered
- Authorising claims where required
- Monitoring your budget
- Making sure funding is used in line with your plan
- Raising incorrect invoices or claims
Read your monthly reports
Your Plan Manager should show funding used, funding remaining, provider invoices and claims, and whether spending is running fast or slow. Raise anything you do not recognise.
Changing your Plan Manager
You can. Read the notice requirements in your Service Agreement, check whether any invoices remain unpaid, tell your current Plan Manager, choose a new registered one, tell the NDIA or follow the portal process, and make sure financial records are transferred.
SCL Support Services
What SCL can help with
When your SCL services are plan managed, we will:
- Send invoices to the nominated Plan Manager
- Keep records of services delivered
- Explain our prices and charges
- Respond to reasonable invoice questions
- Correct an invoice where an error is identified
Your Plan Manager does not control your relationship with SCL. Contact us directly about your support schedule, workers, service concerns or requested changes.
Official information
This page explains things in plain language. The NDIS is the authority on the rules, and they change. Check the official pages for the current position.
Last checked: August 2026
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